YOUR QUESTIONS ANSWERED

Onze Store is an online shop established by Onze LLC. We serve as the official distributors for prominent premium brands specializing in wellness and recovery, including Hyperice, Blackroll, Manduka, and GlowPro.

While our primary operation is online and we do not maintain a physical store, all our products are available for display at Onze Wellness & Recovery in Prishtina. Visitors are welcome to explore and try out our products at our location: Objekti Arting - Hotel Derand, 1st floor, Prishtina."

• Browse through our selection of products and select the item(s) you wish to purchase.
• Add the selected item(s) to your cart by clicking on the "Add to Cart" button.
• Once you've finished shopping, proceed to your cart by clicking on the cart icon.
• Fill out all required information, including shipping address, contact details, and any special instructions.
• Click on the "Complete Order" button to finalize your purchase.

Once you add the products to the cart, go to the cart and add the discount coupon in the requested field. Automatically the amount will be reduced from the total.

Yes, you can place an order through the phone or other communication channels. Simply reach out to us through your preferred communication method, and our team will assist you with the ordering process.

Yes, you can purchase from Onze Store as a business. Please reach out to us through one of our communication channels to provide your business information. We will then issue a regular invoice for your business purchase.

You will receive an email confirmation once your order is processed, packed and ready to be delivered.

In Kosovo – Orders are shipped within 24 hours.
In Albania – Orders are shipped within 48 hours.
In North Macedonia – Orders are shipped within 4 days.

1. Cash on delivery: You can pay for your order with cash once you receive the product through postal delivery.
2. Bank transfer: If you prefer to make a bank transfer, you need to request the necessary details directly through one of our communication channels.

Instalment Payments: Visit our store at Onze Wellness & Recovery Studio to make instalment payments in person. You can pay with:

• Starcard from TEB Bank
• Bonus Card from Raiffeisen Bank
• Prima Card from BKT Bank
• Comfort Card from NLB Bank

Once you receive an email that your order has been fulfilled, that is when you can start calculating delivery time.

Yes, you can return your order within 3 days of accepting your package. The package has to be closed, sealed, not opened.

All of Hyperice products have 1 year warranty. You will receive the warranty in your email address.

Monday – Saturday 09:00 – 18:00

Live Chat on our website
Email: hello@onzestore.com
Phone nr: +383 46 306338

ONZE LLC
Rruga Tirana objekti Arting nr2 (Derand Hotel) Prishtina, Kosovo
Business Reg nr 812051754