Exchange and Return Guidelines

At OnzeStore, we are committed to your satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we are here to assist you. Please review our return and exchange policy below:

Returns:

Contact our customer service team within 3 days from the date of delivery to initiate a return.
Items must be unused, in their original condition, and in the original packaging.
Customers are responsible for the return shipping costs unless the return is a result of our error.

Exchanges:

We gladly facilitate exchanges for items of the same or lesser value.
Initiate an exchange by contacting our customer service team within 3 days from the date of delivery.
Exchanged items must be unused, in their original condition, and in the original packaging.
Customers are responsible for the return shipping costs for the original item unless the exchange is due to our error.
How to Initiate a Return or Exchange:

Contact our customer service at hello@onzestore.com with your order number and details of the item you wish to return or exchange.

Our customer service team will guide you through the return or exchange process.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment.

If you receive a damaged or defective item, please contact us immediately. We will work with you to promptly resolve the issue.
Contact Us:
If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer service at hello@onzestore.com

Thank you for choosing Onzestore. Your satisfaction is our priority.