Urethane Studio Tribells

SHIPPING 
We are thrilled to offer shipping services to Kosovo, Albania, and North Macedonia. All goods will be shipped directly from our location in Kosovo to the shipping address provided by the customer during the checkout process.

Processing and Delivery: Upon receiving a purchase order, we prioritize the swift processing of your order. Our team works diligently to prepare shipments as quickly as possible. Depending on when the purchase order is received, orders will be processed and made ready for shipment promptly.

Delivery Timeframes: Within Kosovo: 1 to 2 business days. Albania and North Macedonia 2 to 4 business days

Shipping Fees: For all shipments to Albania, and North Macedonia, a flat shipping fee of 5 EUR applies. Orders in Kosovo will be excluded from any fee

*However, we have good news for our valued customers! Orders exceeding 100 EUR qualify for free shipping to these destinations.

RETURNS
Contact our customer service team within 3 days from the date of delivery to initiate a return.Items must be unused, in their original condition, and in the original packaging.Customers are responsible for the return shipping costs unless the return is a result of our error.

All Hyperice devices come with a one year warranty for any manufacturing defects. If your Hyperice product fails within one year from the date of purchase due to a defect in material or workmanship, we will repair or replace the product free of charge after our expert technicians inspect the device! We will also cover the shipping costs if you need to send your device back to us for a repair.

This warranty excludes:

• Damage caused by accident, abuse, mishandling, or transport
• Units subjected to unauthorized repair
  
• Units not used in accordance with Hyperice care instructions
• Damage exceeding the cost of the product
• Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises
• Products taken apart or repaired by anyone other than an authorized service representative
• Failure to provide the dated proof of purchase, and serial number on your device
• Products purchased from an unauthorized retailer.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with :
Visa, MasterCard, Cash on Delivery